Help Wanted

June 13, 2018

Software Trainer

Full Time, Benefits and Paid Vacation!

Company Profile:

EBE is a 45-year-old software development company providing content management solutions focused on accounting and human resources functions, mainly targeted at the Transportation, Logistics and Employment Agency industries. EBE is a fast-paced environment with an exceptional history of growth and stability.

Position Description:

Primary responsibility is to train end users and administrators on EBE’s content management applications (SHIPS – Shipping Hauling Information Processing System) within the transportation industry. Interface with Product Managers on solution feature suggestions from end users.

Key Areas of Responsibility:

Primary responsibility is to train end users and administrators on EBE’s SHIPS software to include:

•Ensure staff and their related clients are set up correctly and understand what is required of them in the system

•Introduce staff to and give initial training on SHIPS system as it pertains to their job function

•Help provide documentation for new features as they become available

•Design and develops training within the Learning Management System (LMS) based on customer needs

•Verify that staff understand how to correctly use the SHIPS system through on-site training, remote training and LMS content

•Provide refresher trainings on the SHIPS system

•Become proficient in the use of SHIPS module’s functionality

•Demonstrate a high degree of skill in communication and positive interaction with all of EBE’s external clients or prospective clients in a pre-sales process

•Produces effective training materials including presentations, video tutorials, cheat sheets, outlines, exercises, and assessments using a variety of formats suitable for target audience

•Provides exemplary user training and support prior to, during, and after product implementation

•Updates training as needed to ensure it is reflective of the most current features

Essential Job Requirements:

•Competency with Microsoft Word, Excel and touch -typing skills and vertical software solutions

•Computer skills including browsing for files in an operating system and operating a web browser

•Ability to learn customer specific configurations in order to teach software specific to a client

•Ability to memorize where things are in a software system or maintain a general knowledge of the resource so you can easily find items

•Ability to exercise discretion and maintain client and personnel confidentiality

•Ability to prioritize and group subject matter

•Effective written, presentation and verbal communications skills

•Ability to exercise patience as a trainer with trainees possessing varying degree of computer knowledge/system skills

•Ability to instruct individuals and/or groups for several hours

•Commitment to the purpose, values and mission of EBE

•Ability to use the senses of sight, hearing and speech to effectively instruct end user

•Most have a passport, be assigned a rental car, willing to travel on commercial and private airplanes

•Be willing and able to travel up to 25% of time, three to four days at a time

Working Conditions

  • Fast-paced and high-energy
  • Manual dexterity required to use desktop computer and peripherals
  • Overtime may be required
  • Office environment

Compensation:

  • Commensurate with experience and skill set
  • Paid Vacation
  • Health Insurance
  • Matching 401K

Position Available: June 13, 2018

Position Type: Full Time

Posted In: Broadcast / Publ / Media, Consulting / Professional, Education / Training / Library



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