Help Wanted

February 10, 2017

Information Systems Representative

Join a fun technology team at a community financial!

PRIMARY FUNCTION:

Assist credit union staff experiencing procedural or operating difficulty with the use of software applications, hardware, products, or services. Complex and/or high priority problems are elevated to specialized IS Department staff for resolution when needed, but the ISD Representative is responsible to ensure that an effective solution is provided to the user.

Responsible for designated operating & analyzing various functions, and maintaining aspects of the Fiserv DataSafe core processing system, DataSafe integrated systems, and other technologies utilized by the credit union. Position requires travel to and from branches for various maintenance and installation tasks.

PRINCIPAL DUTIES/RESPONSIBILITIES:

Effectively, professionally, and respectfully represents other IS Department staff members, teams, and their services to the credit union staff.

Provide support for all designated information technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing staff regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with the Fiserv DataSafe core processing system & integrated systems.

Determines the most effective manner to resolve staff’s technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with other staff when necessary.

Records required staff and problem information in the InfoDesk Ticket System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate IS Department staff for resolution.

Printer support, implementation, and installation.

Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Implementation and maintenance of workstations, terminals, and peripheral devices.

Works on HelpDesk or IS Department related projects as assigned by supervisor.

Utilize advanced skills in Microsoft products including windows and the office suite, Excel, word, Access, OneNote, and Outlook. Assist CU employees with issues related to these products.

REQUIREMENTS OF THE POSITION:

• Associate degree in computer science or related field or equivalent related experience.

• Ability to perform under pressure.

• Excellent problem solving skills.

• Excellent verbal and written communication skills.

• Excellent analytical skills.

• Excellent organizational skills.

Job Type: Full-time

Salary: $15.25 to $19.00 /hour

Compensation: $15.25 per hour

Position Available: February 10, 2017

Position Type: Full Time

Posted In: Customer Service / Support, Finance / Banking, IT / Computers



Apply At:

https://www.ascentra.org/about-us/careers

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